FAQS about HellaVapor.com
Who are you?
We are a family owned and operated eliquid manufacturer based in Montana. We want everyone to find their "happy vape", that particular flavor that just makes them fall in love with vaping. It is our goal to share our passion for creating and mixing high quality, yummy eliquid with everyone.
Do you test your nicotine liquid?
Yes. We test every batch we receive for nicotine strength. We also test our nicotine bases once they are mixed to assure accuracy and for quality control purposes.
Do you make your eliquid in your kitchen?
NO. Our eliquid is manufactured in a dedicated facility. We utilize standard sanitation and safety practices such as Tyvek suits, masks, safety glasses, gloves and equipment/bottle sterilization precautions for our customers as well as ourselves. Only employees involved in the actual mixing process are allowed in our lab.
Are you vapers?
YES. We are our own best customers and vape the same products we sell.
Do you accept credit and debit cards?
YES! We accept Visa, Mastercard, American Express and Discover.
Why can't I choose my own VG/PG Ratio and add flavors?
Flavor and vapor consistancy is extremely important to us and for that reason, we use a proprietary blend of VG/PG. When we create a flavor we test it ourselves and then we send it our beta testers for their feedback and suggestions. It is through this process that we refine our eliquid and then we add it to our inventory.
Do any of your flavors contain Diacetyl?
No. We have been assured by our flavor suppliers that none of the flavors we use in our eliquid contains Diacetyl.
How can I find out if there are any discounts, promotions or giveaways?
You can read our blog at : http://www.hellavapor.com/blogs/news
Follow us on Twitter at : http://twitter.com/hellavapor
Like us on Facebook here: http://www.facebook.com/pages/HellaVapor
What's the best way to contact you?
Email or message us on Twitter or Facebook. We do not answer the phone when we are working in the lab which is quickly becoming full time. You can view our contact information here ---> http://www.hellavapor.com/pages/contact-us
Can I get a refund if I don't care for a flavor I ordered?
We have a 14 day UNOPENED bottle exchange/return policy if you were shipped the wrong product. Personal taste is subjective and eliquids are considered consumables so they can not be returned once they have been opened. All eliquid sales are final. Should you have an issue with our juice, please contact us at info@hellavapor.com Please include you name and order number on all correspondence. There are threads on ECF (electronic cigarette forum) where you can find other vapers to trade ejuices with should you have a flavor that's not your cup of tea.
Do you ship Internationally?
We only ship to customers in the USA at this time. We will begin shipping to more countries in the near future.
